We are continually working to improve the experience of using this website. We want to ensure investcrawley.co.uk is easy to use and accessible for everyone. 

The text should be clear and simple to understand and you should be able to:

  • Zoom in up to 300% without problems
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using screen reader software

Scope of this statement

This accessibility statement applies to investcrawley.co.uk.

How accessible this website is

Parts of this website are not fully accessible:

  • Some pages and document attachments are not written in plain English
  • Some documents have poor colour contrast
  • Some buttons are not correctly identified
  • Many documents are in PDF format and are not accessible

Feedback and contact information

We welcome your feedback on the accessibility of this website.

If you encounter any accessibility issues or need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or braille email webmaster@crawley.gov.uk and tell us:

  • The web address (URL) of the content
  • Your name and email address
  • The format you need, for example, audio, braille, British Sign Language (BSL) or large print

We'll consider your request and get back to you in 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service.

Technical information about accessibility on this website

Crawley Borough Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Some pages have duplicate titles. This may make it difficult for users to orient themselves and find the right content. This fails WCAG 2.4.2 success criterion (Page Titled).
  2. Some pages cannot be found through more than one type of navigation. This fails WCAG 2.1 success criterion 2.4.5 (Multiple Ways).
  3. Many documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.

PDFs and Word documents

Many documents are not accessible in a number of ways including missing text alternatives and missing document structure.

The logical reading and navigation order of some documents has not been correctly set. This can cause problems for keyboard and assistive technology users, who may not be able to correctly navigate and read a document. This does not meet WCAG 2.1 success criteria 1.3.2 level A.

Some of the documents contain headings which are not in a logical nested order. This can cause confusion for users when using the keyboard or assistive technologies to navigate. This does not meet WCAG 2.1 success criteria 1.3.1 level A and 2.4.6 level AA.

Some of our documents have images which do not have a text alternative. This means that the information in them is not available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content) level A. We plan to add text alternatives for all images by July 2023. We’ll make sure our images meet accessibility standards when we publish new documents.

Some of our documents contain text or images that do not meet the colour contrast ratio of at least 3:1. This can cause problems for all users, especially those with low vision. This does not meet WCAG 2.1 success criterion 1.4.3 (contrast minimum) level AA and 1.4.11 (non-text contrast) level AA. We will make sure our text or images to meet colour contrast requirements.

A few of our documents have images that use colour as the only means of conveying information. The information in these images may not be perceived by users with colour vision deficiencies. This does not meet WCAG 2.1 success criterion 1.4.1 (use of colour). We will make sure information is not only conveyed through colour.

Some of our documents are published in an unstructured PDF. Headings, list items and paragraphs may not be recognised by a screen reader. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships) level A. We will make sure documents are published with the appropriate structure.

Content that’s not within the scope of the accessibility regulations

Non-HTML documents published before September 2018 do not need to be accessible - unless users need them to use a service.

What we’re doing to improve accessibility

Invest Crawley:

  • Updating corporate Word and PDF templates to an accessible format
  • Creating corporate reports as HTML rather than PDF where possible
  • Changing guidance documents from PDF to HTML and making them task based
  • Raising awareness across the organisation of the accessibility requirements
  • Converting to HTML (where possible) as documents come up for review
  • Training staff on meeting accessibility standards
  • Getting appropriate software to make accessible PDFs
  • Testing with accessibility software and assistive technology software

How we tested this website

We use:

  • The Web Content Accessibility Guidelines V2.1 level A, AA and AAA to check how accessible investcrawley.co.uk is
  • Lighthouse, a11y,  WAVE, AxeTools and Siteimprove to test and monitor our website for accessibility updates
  • PDF Accessibility Checker (PAC) 2021 and Adobe Acrobat Pro to test PDF documents for accessibility
  • Hemingway to test our content for readability

Preparation of this accessibility statement

This statement was prepared on 6 March 2023. It was last reviewed on 23 March 2023.